Privacy Policy
Overview and Our Commitment
At kemoxeniare, we understand that your personal information matters deeply to you. When you're exploring entrepreneurial education and considering our financial literacy programmes, you're sharing sensitive details about your business goals and learning needs.
This privacy policy explains exactly how we collect, use, store, and protect your data in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Australian Consumer Law. We've written this in plain English because legal jargon shouldn't get in the way of understanding your rights.
As an Australian educational organisation based in Sydney, we follow strict guidelines to ensure your data stays secure while we deliver meaningful learning experiences.
Information We Collect
Personal Details You Provide
When you interact with our services, we collect:
- Your name, email address, and phone number when you enquire about courses
- Business information including industry type, current challenges, and learning objectives
- Educational background and prior experience with financial management
- Payment details when you enrol in programmes (processed securely through our payment partners)
- Communication preferences for course updates and educational materials
- Feedback and assessment responses during your learning journey
Technical Information
Our website automatically collects certain technical data to improve your experience:
- IP address and general location (city/state level only)
- Browser type, device information, and operating system
- Pages visited, time spent on site, and navigation patterns
- Referral source (how you found our website)
- Cookie data for functionality and preferences (see our Cookie Policy)
How We Use Your Information
We use your personal information for specific, legitimate purposes related to providing quality entrepreneurial education:
Educational Services
- Processing course applications and managing enrolments
- Delivering personalised learning content and resources
- Tracking your progress and providing constructive feedback
- Facilitating communication between you and our instructors
- Issuing certificates and maintaining educational records
Communication and Support
- Responding to your enquiries and providing customer support
- Sending course updates, schedule changes, and important announcements
- Sharing relevant educational content and industry insights (with your consent)
- Following up on course completion and gathering feedback
Business Operations
- Processing payments and managing billing enquiries
- Improving our courses based on student feedback and learning outcomes
- Conducting internal research to enhance educational effectiveness
- Meeting legal obligations under Australian education and consumer laws
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we hold about you, including course records, communications, and assessment data.
Correct Inaccuracies
Ask us to update or correct any personal information that's outdated or incorrect in our systems.
Delete Your Information
Request deletion of your personal data when it's no longer needed for educational purposes, subject to legal record-keeping requirements.
Control Communications
Opt out of marketing emails while still receiving essential course communications and updates.
Data Portability
Request your educational records and personal data in a commonly used format to transfer to another provider.
Restrict Processing
Limit how we use your information while we investigate any concerns or disputes about data handling.
Data Sharing and Third Parties
We're selective about when and why we share your information. Here are the specific circumstances:
Educational Partners
Sometimes we work with guest lecturers, industry experts, or partner institutions to enhance our programmes. When this happens, we only share relevant information needed for educational delivery and ensure these partners maintain equivalent privacy protections.
Service Providers
- Payment processors for secure transaction handling (they never store your full payment details)
- Email service providers for course communications (under strict data processing agreements)
- Cloud hosting providers for secure data storage within Australia
- Analytics services to understand how students engage with our learning materials
Legal Requirements
We may disclose personal information when required by Australian law, court orders, or regulatory investigations. This includes compliance with education regulations and consumer protection laws.
Business Transfers
If kemoxeniare merges with another educational organisation or transfers assets, your information may be included. You'll receive advance notice and can request data deletion if you prefer.
Important: We never sell your personal information to marketing companies or data brokers. Your educational journey and business details remain confidential.
Data Security and Protection
Protecting your information is fundamental to maintaining trust in our educational relationship. Here's how we keep your data secure:
Technical Safeguards
- 256-bit SSL encryption for all data transmitted to and from our website
- Encrypted database storage with regular security audits
- Multi-factor authentication for staff accessing student records
- Regular security updates and vulnerability assessments
- Automated backup systems with secure offsite storage
Access Controls
- Limited staff access to personal information on a need-to-know basis
- Role-based permissions ensuring appropriate data handling
- Regular training for staff on privacy obligations and data protection
- Comprehensive background checks for employees handling sensitive data
Physical Security
Our Sydney office maintains secure facilities with controlled access, surveillance systems, and locked storage for any physical records. Digital systems are housed in certified data centres within Australia with 24/7 monitoring and environmental controls.
Data Retention and Deletion
We don't keep your information indefinitely. Our retention periods balance your privacy with legitimate business and legal requirements:
Educational Records
- Course completion certificates and transcripts: 7 years (required under Australian education standards)
- Assessment results and learning progress: 3 years after course completion
- Student feedback and surveys: 2 years for programme improvement purposes
Business Information
- Payment records and invoices: 7 years (required under Australian taxation law)
- Enquiry and application data: 2 years for students who don't enrol
- Marketing communications data: Until you unsubscribe or request deletion
Technical Data
- Website analytics: Aggregated and anonymised after 26 months
- System logs and security records: 12 months for operational purposes
- Cookie data: As specified in our Cookie Policy
After retention periods expire, we securely delete or anonymise your information using industry-standard data destruction methods.
International Data Transfers
We primarily store and process your information within Australia to maintain strong privacy protections. However, some limited circumstances may involve international data transfers:
Cloud Services
Some of our technology providers use global cloud infrastructure. When this occurs, we ensure these providers maintain equivalent privacy protections through:
- Contractual guarantees about data handling and security
- Compliance with Australian Privacy Principles
- Regular audits of international data processing practices
- Encryption during transit and storage regardless of location
Educational Partnerships
If we develop partnerships with international educational institutions, we'll inform you before transferring any personal information overseas and ensure appropriate safeguards are in place.
Cookies and Online Tracking
Our website uses cookies and similar technologies to provide a better learning experience. Here's what you should know:
Essential Cookies
These enable basic website functionality like secure login, course progress tracking, and shopping cart features. You can't opt out of these while using our services effectively.
Analytics Cookies
We use these to understand how students navigate our website, which resources are most helpful, and where we can improve the user experience. This data is aggregated and doesn't identify you personally.
Preference Cookies
These remember your choices like language settings, accessibility preferences, and course bookmarks to personalise your experience across visits.
You can manage cookie preferences through your browser settings, though this may affect website functionality. Our Cookie Policy provides detailed information about specific cookies we use.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When significant changes occur, we'll notify you through:
- Email notification to enrolled students and active subscribers
- Prominent notice on our website homepage
- Updates to the "Last Modified" date at the top of this policy
For minor updates like clarifications or additional examples, we'll update the policy and date stamp without separate notification.
We encourage you to review this policy periodically, especially before sharing additional personal information or enrolling in new programmes.