Refund requests are considered under specific circumstances to ensure fairness for all participants. We evaluate each request based on the following criteria and timing requirements.

• Course refunds available within 14 days of purchase for unused content
• Workshop cancellations accepted up to 7 days before start date
• Digital materials refundable within 7 days if not accessed
• Technical issues preventing access qualify for full refunds
• Cancelled events by kemoxeniare receive automatic full refunds

Partial completion of courses may affect refund eligibility. We consider completion percentages and engagement levels when evaluating requests beyond the standard timeframes.

Our refund process is designed to be straightforward while ensuring proper verification. Most refund requests are processed within 5-7 business days once approved.

• Submit refund request through your account dashboard
• Provide order number and reason for refund request
• Allow 2-3 business days for initial review
• Receive confirmation email with refund decision
• Funds returned to original payment method within 5-10 business days

International payments may require additional processing time depending on banking relationships and currency conversion requirements.

Various situations may require different approaches to refunds. We've established clear guidelines for each scenario to ensure consistent and fair treatment.

• Full refunds for technical issues preventing course access
• Prorated refunds for workshop cancellations with 48+ hours notice
• Course transfers available instead of refunds in some cases
• Credit towards future programs for cancellations outside standard window
• No refunds for completed courses or downloaded materials

Medical emergencies and other exceptional circumstances are evaluated individually. We maintain flexibility while ensuring fair treatment for all participants.

Certain items and services are not eligible for refunds due to their nature or completion status. These exclusions help us maintain program integrity and fair pricing.

• Completed courses where certificates have been issued
• Downloaded digital materials and resources
• One-on-one coaching sessions after completion
• Workshop attendance fees for events already attended
• Custom consultation services after delivery

These items represent delivered value or completed services. However, if you experience issues with content quality or delivery, we encourage you to contact our support team for resolution.

We understand that unexpected situations may arise that affect your ability to participate in or benefit from our programs. These circumstances receive individual consideration.

• Medical emergencies with proper documentation
• Military deployment or relocation requirements
• Significant technical barriers preventing access
• Course cancellation or major content changes by kemoxeniare
• Payment processing errors or unauthorised charges

Each case is evaluated individually by our customer service team. Documentation may be required to verify circumstances and determine appropriate resolution.